Terms & Conditions

Privacy Policy Statement

Thong Sia Watch Company Limited ("Thong Sia") shall fully comply with its obligations under the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region of the People's Republic of China (“Hong Kong”) and its amendments (collectively the "PDPO"). We shall at all times respect the confidentiality of and endeavour to keep safe Personal Data collected, stored, transmitted by us and/or used for or on our behalf.

In the event that there is any inconsistency between this Privacy Policy Statement and the PDPO, the PDPO shall prevail and the Privacy Policy Statement shall be amended accordingly.

In this Privacy Policy Statement, the meaning of the term “Personal Data” is as defined under the PDPO.

GENERAL STATEMENT OF POLICIES AND PRACTICES ON PERSONAL DATA

Collection of Personal Data

(a)    For the purpose of carrying on our businesses, you may provide your Personal Data to us when you register as a Thong Sia Hong Kong member, GS9 Club Hong Kong member and/or Seiko Boutique Hong Kong member, when you purchase a product or use our services, when you redeem gifts, when you submit any comments or feedback to us, when we ask you to verify your identity or when your image is captured by surveillance cameras at our Stores, Centres (“Stores” refer to Thong Sia stores) (“Centres” refer to Thong Sia customer service centres where services relating to watch are provided), our authorized Seiko Boutiques, Salons and/or Mastershop stores located in the Hong Kong & Macau (collectively “Authorized Retailer”).

(b)    We also collect the Personal Data you may volunteer in response to surveys or questionnaires we may conduct.

(c)    We may ask you to provide your Personal Data, including, name, age group, gender, contact number, email address, birth month, purchase records, and physical address (if necessary) depending on the circumstances.

(d)    We will collect Personal Data on a lawful, open and fair basis.

Purposes for Collection of Personal Data

We will collect and may use your Personal Data for the following purposes:

(a)  the provision, facilitation and improvement of our products and/or services to you at our Stores, Centres and/or our Authorized Retailer;

(b)  the provision, facilitation and improvement of our products and/or services to you on/through online platforms;

(c)  carrying out your instructions or responding to your enquiries, requests or complaints;

(d)  forming part of our customer data base necessary for the operations carried on by us;

(e)  research and analysis for marketing and promoting our products and/or services;

(f)  general security reasons;

(g)  transferring, disclosing or sharing your Personal Data or carrying out matching procedure (as defined in the PDPO) on your Personal Data* amongst Thong Sia, our Affiliates (as defined below) and Business Partners (as defined below) within and outside of Hong Kong, for the purposes of carrying out (a) to (f) above in this section;

(h)  to allow our Business Partners or person or body corporate with whom our Business Partners enter into arrangements with to carry out the purposes set out in (a) to (g) in this section;

(i)  any purposes related to and/or for the furtherance of (a) to (h) above in this section; and

(j)  direct marketing purposes carried out by us, our respective Affiliates and/or Business Partners.

Without your consent, we shall not use your Personal Data for purposes other than that specified above.

Accuracy

We will take all practicable steps to ensure that Personal Data collected is accurate. Please endeavour to provide us with accurate Personal Data and where there are any changes to your Personal Data, please inform us as soon as possible.

Personal Data Sharing, Transfer and Disclosure

Your Personal Data may be processed and stored in territories outside of Hong Kong. All Personal Data held by us will be kept confidential and we will not sell your Personal Data to any person or company but we may, where sharing, transfer or disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the Personal Data was collected provide such information to the following parties:

(a)  amongst Thong Sia, our respective Affiliates and Business Partners within and outside of Hong Kong;

(b)  amongst Thong Sia, our respective Affiliates and Business Partners for direct marketing purposes if you have consented to do so;

(c)  any person or persons pursuant to any statute or as required by any court of law in Hong Kong, provided such person or persons are able to prove the required right/authority to access such information.

Access and Correction

You may check whether we hold any of your Personal Data and, if so, may request

• access (i) by sending an email to the Data Protection Officer, for Thong Sia Hong Kong member and Seiko Boutique Hong Kong member at cs@seikoboutique.com.hk, and for GS9 Club Hong Kong member at gs9@thongsia.com.hk; or (ii) by mailing us at 21st Floor, Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong (Attention: Data Protection Officer) or (iii) by calling our hotline at (852) 2736 0235. We may record your conversation with us for good record keeping purposes;

(b)  corrections (i) by sending an email to the Data Personal Officer, for Thong Sia Hong Kong member and Seiko Boutique Hong Kong member at cs@seikoboutique.com.hk, and for GS9 Club Hong Kong member at gs9@thongsia.com.hk; or (ii) by mailing us at 21st Floor, Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong; or (iii) by calling our hotline at (852) 2736 0235. We may record your conversation with us for good record keeping purposes.

We will take reasonable steps to verify your identity before granting access or permitting corrections to your Personal Data. We will endeavour to respond within 40 calendar days of your request in compliance with the PDPO. We will charge a reasonable fee to cover our administrative costs when you request access to your Personal Data. We will comply with your request after the imposed fee is paid. We will not charge a fee for corrections to your Personal Data. Should we refuse your request for access or correction, reason(s) will be given. You may object to our reason(s) for our refusal to grant you access or correction.

Security

We strive to ensure that your Personal Data will be protected against unauthorised or accidental access, processing, erasure or other use. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your Personal Data.

Retention of Personal Data

Your Personal Data will only be retained for as long as is necessary to fulfill the original or directly related purpose for which it was collected, unless this is contrary to any applicable laws.

Amendment to this Statement

We may amend this Privacy Policy Statement from time to time. If we make any amendments in the way we use your Personal Data, we will obtain your prior written consent through email.

Statement of Policies and Practices on Direct Marketing

We intend to use your name, email, contact number and birth month for direct marketing purposes as described below:-

(a) promotions and/or membership events relating to watch products/services sold/provided at our Stores, Centres and/or Authorized Retailer in Hong Kong and Macau, at our websites and such other online platforms and social media channels managed by us (whether individually or jointly), our respective Affiliates and/or Business Partners;

(b) marketing activities relating to watch products/services sold/provided at our Stores,   Centres and/or Authorized Retailer in Hong Kong and Macau, at our websites and such other online platforms and social media channels managed by us (whether individually or jointly), our respective Affiliates and/or Business Partners;

(c) cross-marketing and promotional activities amongst Thong Sia, our Affiliates and Business Partners for any one of (a) to (b) above;

(d) cross-marketing and promotional activities relating to the following types of products and services offered by our Business Partners:

(i) Fashion, Footwear, Apparel & Accessories, (ii) Travel, Transport, Arts & Entertainment, (iii) Digital &Electronics, (iv) Hospitality, Food & Beverage, (v) Health, Fashion, Beauty & Accessories, (vi) Home & Office, and (vii) Sports, Toys & Games. 

In future, if you do not wish to continue receiving our promotional materials for direct marketing purposes, please either (i) send an email to the Data Protection Officer, for Thong Sia Hong Kong member and Seiko Boutique Hong Kong member at cs@seikoboutique.com.hk, and for GS9 Club Hong Kong member at gs9@thongsia.com.hk, or (ii) call our hotline at (852) 2736 0235 to notify us accordingly. We may record your conversation with us for good record keeping purposes. Our customer data base will be updated accordingly at no charge to you.

If there are any inconsistencies between the English version and the Chinese version of this Privacy Policy Statement, the English version shall prevail.

For the purposes of this Privacy Policy Statement:

(a)   “Affiliates” mean in relation to us, another company that is a direct or indirect subsidiary of, or a direct or indirect holding company of, or another direct or indirect subsidiary of such a direct or indirect holding company of us.

(b)    “Business Partners” mean those persons or bodies corporate with whom we enter into arrangements with (whether directly or indirectly) for the provision of our products and/or services to you.

* For more information on matching procedure, please refer to the Information Leaflet issued by the Office of the Privacy Commissioner for Personal Data, Hong Kong, as published from time to time.